We appreciate your business. If you have a problem with our website or your order please Contact Us via email or phone. We will assist you as soon as possible.
All packages will be shipped and tracked via the United States Postal Service (USPS) within 24 hours after Terra Minerals receives payment for your order (excluding days and times that the USPS is closed.) If you provide an email address in your My Account profile, you will receive a shipment notification via email.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
To cancel your order, please Contact Us within 24 hours of placing your order. Refunds will be initiated by Terra Minerals within 24 hours of the cancellation request. Refund transfers between banks, credit cards, and/or PayPal may take several days.
If your package arrives damaged, please take clear pictures of the damaged box, packing materials, and minerals and write a detailed description of the damage. Please email this information to email@example.com, within 24 hours of receipt. Please provide a phone number and/or an email address so that we may contact you.
If you are not satisfied with your order, please Contact Us and let us know the reason for your dissatisfaction. Please provide a phone number and/or an email address so that we may contact you. Returns must be requested within 24 hours of receipt. Refunds will be initiated within 24 hours after we receive your returned order.